Frequently Asked Questions

Stained Glass FAQs

Do you do custom orders?
Yes, I’m available for custom commissioned work. I prefer to stick to my style of non-traditional glass work, but if you have an idea of something in mind, please contact me with details.

Is a deposit required for custom work?
Yes, I require a 50% deposit before any work is started.

How does the process work for custom orders?
Once you provide details with what you’re looking for, a pattern will be made up and emailed to you for approval.  Please note, once the pattern is approved, and materials, colors, and sizing has been decided on, and work has commenced, changes cannot be made to the pattern.  Depending on the scope of the project, and my availability, orders can be completed anywhere from 2 weeks to 6 months later.

Packages are shipped in lots of bubble wrap in a cardboard box for suncatchers, or encased in dense foam in a custom made plywood crate for windows.

Can you install windows?
No.  All windows will be built and delivered in a metal frame.  Any installation will be the responsibility of the buyer.

Greeting Card FAQs

Do you offer wholesale pricing?
Yes.  Wholesale pricing is available.  Please contact us to inquire.

Are your cards available in store?
Yes, please see our list of stockists of where you can find cards for purchase.

Wedding Invitation FAQs

Do you do custom designs?
Yes.  If you would like a custom design, please contact me with your ideas and number of cards you need and you will receive a quote. Our catalog of designs can have customized colours, wording, fonts, and any character’s features can be changed for no additional charge.

Do you ship internationally?
We ship to Canada and the USA. If you are interested in International Shipping, please contact me and I’ll provide you with shipping times and costs.

What does your pricing include?
All colour / text customization, card & envelopes. Shipping is an extra charge.  If you would like a custom design,  please contact me about additional charges for custom design work.

Can cards be ordered in languages other than English?
Yes, as long as the proper translation is provided.

Will I get a discount if I order in large quantities?
Yes, please refer to our price list.  If you would like package pricing, please contact me with your quantities and types of cards you need.

Shipping FAQs

What shipping company do you use?
All orders are shipped with Canada Post.  If in the Vancouver area, a local courier may be used for same day delivery provided that someone will be available to sign for the package.

How long does it take to receive an order?
For wedding invitations, once your card has been customized to your specifications, printing will be completed within 48 hours.

Orders will arrive in 1 to 2 business days for local customers, 5 to 7 business days across the rest of Canada, and 5 to 9 business days for customers within the USA. Sometimes orders shipped to the USA can take up to 4 weeks.

If you require faster shipping, please contact for a quote.